• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Crisis Intervention Team (CIT)


CIT is an initiative to bring stakeholders from law enforcement and the mental health system together to identify places to transform the crisis response system. The goal of CIT is to develop processes and programs to provide the best care and outcomes for a person in a mental health crisis. CIT worked closely with many partners implementing a 911 distressed caller diversion program, which is the first of its kind in the State of New York. This program links 911 dispatchers with United Health Services Comprehensive Psychiatric Emergency Program (CPEP). Trained dispatchers access the level of risk to the caller and transfer qualified callers, linking them directly with mental health assistance, putting the consumer first, avoiding a police response, and avoiding unnecessary transports to the hospital. This program was recognized by CIT International and written about in their “Best Practices Guide”. MHAST was honored to virtually present on this program during the 2020 CIT International Conference. CIT also provides our law enforcement partners with intensive training on mental health, de-escalation techniques, and expose them to channels to assist people in accessing community services for mental health.
 The CIT Coordinator works closely with MHAST’s Mobile Crisis team, assisting in training of new clinicians and continues to act as the central hub, receiving referrals from CIT officers, assisting identified individuals through the mental health system to provide substantial long-term treatment. The CIT Coordinator and Mobile Crisis teams provide many trainings and help reduce the stigma surrounding mental health to officers and human service providers in Broome County.